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Value Of Your Time Whitepaper
The #1 Business plague is productivity. Managers believe this lack of productivity is attributed to work breaks, playing games, talking and/or a lack of focus! The reality is employees sit idle and take breaks while waiting for application access so, they CAN BE productive! We understand how the End User Experience retains company talent because, what employee leaves when they are happy? View our datasheet for more insight into how AdminConnect can help your employees be more productive!
What's in it for Me?
AdminConnect is a help-desk tool for use in the Azure Virtual Desktop environment for support for both Classic (Fall) and ARM(Fall) environments.
It provides easy to use functions for administrators and help desk staff to be able to assist remote users by granting the capability to easily shadow users, send messages to one or many, and remotely disconnect or log off bugged sessions at the click of a button. With the new AdminConnect Agent, the program can now display session performance statistics right in the main UI, including round trip time, available bandwidth, jitter and session logon time.
Admins can also check the status of servers at a glance with the ‘Session Host Settings’ screen, and disable or enable logins to a specific session host. Administrators also have the ability to start, stop or restart session hosts remotely, making maintenance tasks much easier to manage in one spot.
AdminConnect also provides the ability to add and remove users from application groups in just 3 clicks.
Now with support for ServiceNow. Users have the ability to interact with their ServiceNow instance all from within AdminConnect.
AdminConnect is designed to be easy to set up and intuitive to use. Therefore is no special configuration required and the only dependency is Java, which you can download packaged with the program. Once it is downloaded all you need is an AdminConnect account, your Azure account with administrator privileges and you can start to manage your Azure Virtual Desktop environment.
Check out the best version of AdminConnect yet! Download for a free 30 trial now!
What’s New In AdminConnect?
ServiceNow integration into AdminConnect is a plug-n-play implementation that provides help desk staff the ability to search, create and manage ServiceNow tickets in AdminConnect. This integration eliminates the need to switch application windows for ticket searches, eliminates duplication of log entries from one system to another and ensures that all Key Performance Indicators (KPI) are located in one system, ServiceNow.
End User Experience Score
The End User Experience Score (EUE Score) is a transparent aggregate of live performance data on each end user virtual session. This help desk visibility into potential troubled sessions, allows preemptive troubleshooting in order to resolve issues and ensure end users are less frustrated with application and connection issues. This restores the end user confidence in their ability to access the applications and systems they require to meet and exceed productivity expectations and maintain a viable business.
User Interaction Panel
- Shadow Selected
- Message Selected
- Log Off Selected
- Disconnect Selected
- View Connection Details
- Refresh User List
- Select All Users
- Mark Bugged Sessions
Shadow SelectedThe shadow button allows the admin to shadow a session that is active on a session host. This feature is only available while Admin Connect is also running on a session host in the same host pool as the user. If the program is not on a session host this option will be disabled, and show up as greyed out in the UI. The “Force Control” switch allows an admin to skip prompting the user for permission to shadow their session. If this is not allowed in group policy this function will not work.
Message SelectedThe “Message Selected” button allows the admin to send a message to users. The program will send a message to as many users as are highlighted in the Session Info table.
Log Off SelectedThe “Log Off Selected” button will log off as many users as are selected in the Session Info table. This will terminate the session and will close any programs open on the session. Only use this function if the session is otherwise unresponsive. This function can be useful if user is experiencing the “black screen” issue.
Disconnect SelectedThe “Disconnect Selected” button will disconnect as many users as are selected in the Session Info table. This differs from the “Log Off Selected” feature because instead of terminating sessions, sessions will move to a parked state but the user will be kicked off the session host. If the user logs back in they will pick up where they left off when they were disconnected will all programs as they were.
View Connection DetailsThe “View Connection Details” feature shows more detailed info about the connection’s status, such as round trip time, bandwidth, jitter and log on time.This info is only available if the program is used in conjunction with the EUE Agent installed on each session host.
Refresh User ListThe “Refresh User List” feature refreshes the Session Info table with the latest info from Azure. EUE Score will refresh within 10 seconds of using this function.
Select All UsersThis button will automatically select all users in the Session Info table. If filters are active it will only select those visible with the filters.
Mark Bugged SessionsThis feature will check the user list based on two different algorithms. If any users show up in one but not the other then that user will be highlighted in yellow. This function is used to find sessions that are stuck, or experiencing the “black screen” issue. The program must be running on a session host for this to work correctly.
Hostpool Settings Panel
- Ping Selected
- Enable Logon
- Disable Logon
- Start Session Host
- Stop Session Host
- Restart Session Host
RefreshThe refresh button refreshes the table with the latest session host data from azure. This data is also refreshed automatically if the “Auto Refresh” checkbox is checked in the configuration panel.
Ping SelectedThe “Ping Selected” button send a ping to the selected session host. It will open a command prompt window and show the normal output from ping and then close automatically after 5 seconds once the ping has completed. This function only uses local IP, so may not be used if the program is not running on a session host within the same hostpool as the target session host.
Enable LogonThe “Enable Logon” button allows users to log into the target session host.
Disable LogonThe “Disable Logon” button disallows users to log into the target session host. Users that are currently active on the session host will not be disconnected, but new users will be redirected to a different host.
Start Session HostThe “Start Session Host” button starts the target session host. The status will update in the info table once the session is ready to accept user logins.
Stop Session HostThe “Stop Session Host” button sends a command to the selected session host to shut down. There is the option to either shut down or de-allocate the session host. De-allocating the session host will release the resources reserved by the session host so the admin is not billed by Microsoft. This will not delete the VM or any stored data. Shutting down will simply turn off the VM, but the admin will still be billed for the resources allocated by the VM.
Restart Session HostThe “Restart Session Host” button sends a command to the target session host to restart.
The “Host Pool Configuration” section includes the following settings:
- Friendly Name
- Max Session Limit
- Load Balancer Type
Friendly NameThe “Friendly Name” field allows the admin to change the name that is displayed in azure and in remote desktop applications used to connect to the session host.
DescriptionThe “Description” field allows the admin to change the description of the host pool.
Max Session LimitThe “Max Session Limit” allows the admin to set the per session host user session limit. This is applied at the host pool level, so the actual maximum users is the number of session hosts multiplied by this number.
Load Balancer TypeThe “Load Balancer Type” dropdown allows the admin to switch between breadth first and depth first load balancing. In breadth first load balancing, users are evenly distributed among all active session hosts that are allowing logins. Under depth first load balancing, user sessions are allocated to each session in order from least to greatest. For example, if session host 0 has reached the max session limit, session host 1 starts to take user sessions and so on.
UpdateThe “Update” button applies all the settings int he “Host Pool Configuration” section to the host pool.
App Group Settings Panel
The App Group Settings panel allows the admin to add and remove users from each app group under the selected hostpool.
The features included in this panel include the following:
- Add User
- Remove Selected User
The search function at the top of the “Users” table allows the admin to filter the user results alphabetically using a complete or partial string.
The “Add User” button allows the admin to add a user to the selected app group. Simply enter the user principal name in the popup window and click “Ok” and the user is added to the selected app group.
Remove Selected User
The “Remove Selected User” button allows the admin to remove the selected user from the selected app group. A popup window will appear for confirmation and user will be removed from the app group on clicking “Yes”.
The “Refresh” button refreshes the list of users based on the selected app group in the app group table.
- Search Incidents
- Result filtering
- View Selected Incident
- Create New Incident
Search IncidentsThe search functionality allows you to filter by a number of different filters, including the following:
- No filter (All)
- Incident Number
- Incident State
- Incident Urgency (Priority)
- Date Range
View Selected IncidentTo view a selected incident in ServiceNow simply highlight the desired incident in the table and then click ‘View Selected’ in the ‘Actions’ box to the right.
Create New IncidentTo create a new incident and view it in ServiceNow, simply click the ‘Create New Incident’ in the ‘Actions’ box to the right.
The configuration panel allows the admin to specify the exact parameters for the program to use when gathering info on the AVD environment and executing commands on the admin’s behalf.
Admin Connect supports both Classic and ARM versions of the AVD environment so there are many options on this panel depending on your specific environment.
On first startup the program will detect whether the subscription associated with the authenticated account has a Classic or ARM version of the AVD environment. If no classic environment is found it will auto populate each field with resource group and hostpool. These selections may not be correct so it is advised to review your environment and make sure the resource group associated with the hostpool is the one that is selected. If these are not corrected, many functions will not work correctly.
If the program detects a classic environment, then it will set the “Classic Mode” checkbox to true and the highlighted fields will change. In classic mode, you must select the tenant from the dropdown and enter the email and password for the microsoft account you entered previously. Once you have entered the email and password, click “submit” your password with be encrypted and the raw password erased for security. This info is only used by the program while it is active and is not saved on the hard drive. This mode does not support multi factor authentication because of API difference.
IMPORTANT: Any changes in this panel will not apply until the admin presses the “Save Changes and Refresh” button.
The general settings section includes settings not related to the APIs used to manipulate hostpool information.
The “Auto Refresh” checkbox tells the program to refresh the various tables in fields at the specified interval next to “Refresh Frequency”.
Below “Refresh Frequency” is a check box to enable or disable dark mode. If checked, this will tell the program to use a darker color palette that is easier on the eyes for long usage sessions. This will only apply after the program is restarted.
In addition to these settings there are also built in comsiderations for if azure APIs are unavailable.
If you would like to disable use of the azure apis, click the green button labeled “Using Azure APIs” this will allow the program to use windows commands for the core features in the user interaction panel. All other features will be unavailable while this is active.
To specify manually which hostpools are available in this mode, you may enter them into the table to the left labeled “Session Hosts”. Use the “Add” and “Remove Selected” buttons below the table to achieve this.
If you would like to clear all saved settings, click the “Clear Config File” button at the top right. Upon restart, the program will run in first time setup mode.